Terms of Use

REACHING US

If you need to reach us, please email us on: info@luluhongkong.com

Our contact details:

Tel: +852 3563 9216

PAYMENT METHODS

LULU Hong Kong accepts the following payment methods:

• Bank Transfer
• Secure online Credit Card with Paypal
• Payment by Check

Bank Transfer

Please note that orders paid by bank transfer will not be processed until payment has been received. Orders for which payment has not been received within seven working days will be cancelled.

LULU Hong Kong
Account No. HSBC : 652-007352-838
Banking institution: HSBC

Check

Please note that orders paid by check will not be processed until payment has been received. Orders for which payment has not been received within seven working days will be cancelled.

Order Online by Credit Card

We use PayPal, one of the longest established companies in eCommerce worldwide.

Major credit cards like Visa, Mastercard and American Express are accepted on our site.

Credit Card Security

We do not accept or retain any of your credit card details in our website.

All the credit card transactions are done in PayPal, the leading payment service provider. To know more about Paypal you can visit their website at www.paypal.hk.com

ORDER RETURNS, REFUNDS AND CANCELLATION

Order return & refund

If you wish to return a product, please contact us directly through email at tom@luluhongkong.com. Items must be unworn, and tags must be attached for return. The tags must absolutely be on the item when it is returned. Items without the tag attached in the original spot will not be accepted or will be sent back at your cost.

The amount charged for your order will be wholly refunded upon receipt of the returned item(s) by refund voucher available 6 months. Please note that this refund voucher does not include shipping costs.

Our products might be returned by post, and we recommend that your parcel is insured or registered, as we cannot take responsibility for items that do not reach us.

Please ensure you keep a record of the registration or insurance until you are satisfied that we have received the goods.

The customer is responsible for all postage charges incurred to return the goods to us.

All returns should be sent to:

LULU Hong Kong
25/F, Workington Tower
78 Bonham Strand
Sheung Wan, Hong Kong

Order cancellation

If you wish to cancel a confirmed order, please contact Little Parisians Ltd immediately by email at tom@luluhongkong.com. Please note that once an order has been shipped, it cannot be cancelled.

PRIVACY POLICY

Any personal information we collect from you (e.g., your name, address, telephone number or email address) will be kept strictly confidential and will not be disclosed, sold, rented, licenced to any third parties, or otherwise given out under any circumstances.

Certain information are stored and redisplayed for your convenience but this information is not accessible to anyone but you.

SHIPPING & HANDLING

Pick up options

LULU Hong Kong can offer the option to pick up the clothes to our office in Hong Kong.

Please note that orders must be paid before the delivery and not in delivery . Orders for which payment has not been received within seven working days will be cancelled.

Postage options – Hong Kong

We offer free delivery to Hong Kong for orders over HK$ 1,000.

Postage options – Overseas

We use Hong Kong Post’s SpeedPost service for all overseas shipments, which guarantees a delivery within 2-6 working days.

All packages will be sent through registered mail, and the tracking number will be emailed to you upon confirmation of shipment departure

Shipping schedule

We normally process your order within 1-3 business days of receiving it. Delivery time may then take between 2-6 days, depending on your location.

As soon as your order has been shipped, we will send you a confirmation email with the tracking number.

If you wish to know when to expect your delivery, packages can be easily tracked on Hong Kong Post website with the tracking number.